Refund policy

Cancellation Policy
To cancel a scheduled flower order (for a future pick up date), send an email to botanical@stonefruit.co with, “Cancellation Request / your order#” in the subject line and tell us the reason for cancellation in the email. NOTE: To be eligible to receive a refund, the cancellation request must be placed within 48 hours from the time of purchase, and at minimum 24 hours BEFORE scheduled pick-up. Questions? Call us at (718)230-4147.
Flower Return Policy
All flower orders are final. No returns or exchanges. Once flowers leave our shop premises, Stonefruit Inc. is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you place an order and the recipient rejects delivery or neglects to pick up, whatever the reason, Stonefruit will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.
Quality
If a pick up is scheduled and executed, and there is any question as to the quality of the flowers, the customer should immediately address the matter with the shop attendant. In most cases, we will gladly replace the arrangement or pieces of the arrangement. However, claims must be made at time of pick up. Once flowers have left the premises, Stonefruit Inc. is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. No refunds or replacements will be made after the departure of customer and flowers. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.
Flower Substitutions
Stonefruit Inc. reserves the right to make substitutions in the event the flowers received are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used.
Shop Merchandise
Due to the nature of our inventory we can only accept exchanges or returns of merchandise within 48 hours of purchase, with proof of receipt. Merchandise must be in re-sellable condition, along with original packaging.
Plant Merchandise
As you know, all plant friends that come home with you today are organic, living things! As such, they can react in any number of ways to change in environment, care, and other factors. Due to the nature of our inventory (literally!) we can only accept exchanges or returns within 48 hours of purchase, with proof of receipt, IF the plant is in re-sellable condition. Stonefruit Inc is not responsible for plant health/state after the plant has left our premises, as we have no control over how the plant is cared for. We reserve the right to decline a return/exchange request if we deem the plant is in worse condition than it was at time of sale. Our staff is more than happy to help you answer any questions you may have about any of our plants to help you ensure they live long, happy lives!

Return Policy FAQ

Q: When am I eligible for cash/credit card refund for flowers?
A: ONLY when a flower order cancellation request is made within 48 hours from the time of purchase, and at minimum 24 hours BEFORE scheduled pick-up. Flower sales in the shop are final.
Q: When am I no longer eligible for any sort of refund / store credit?
A: Your cancellation request is placed less than 24 hours prior to the scheduled pick up/delivery date.

Q: If I need to cancel my order, how do I do that?
A: To cancel a scheduled flower order (for a future pick up/delivery date), send an email to botanical@stonefruit.co with, “Cancellation Request / your order#” in the subject line and tell us the reason for cancellation in the email. NOTE: To be eligible to receive a refund, the cancellation request must be placed within 48 hours from the time of purchase, and 24 hours BEFORE scheduled pick-up. Questions? Call us at (718)230-4147.

Q: What if I want to place a LARGE order for an event, but I’m not sure the EXACT number of arrangements I want?
A: We recommend placing an order for the minimum of what you would like and placing an additional order later when you decide what you’d like to add. This is to avoid over-ordering and not being eligible for a refund.
Q: How far in advance do I need to place a LARGE order ($250+)?
A: We recommend 30 days in advance, but we can process large orders if placed 1 week in advance; however the more notice we have, the better!

*In the event that you place a large flower order ($250+) within 72 hours of your event, the 48 hour credit card/cash refund or store credit refund does not apply.